Thoughts About Customer Service

1. From the first day of the employee's employment, he must understand the organisational and departmental culture and ideals of the organisation.
2. The employee must think that the organisation works as a team with designated roles - just one bd performance will mar the image of the team immediately.
3. If the employee has a bad day, this sentiment must not be shown to the guest.
4. Interpersonal differences have to be resolved within closed doors.
5. Equipping the employee with the right working knowledge is also important as he will not provide the guest with the wrong information. In contrast, if the employee is not explained the rationale of re-training, he will not take it seriously.
6. The initiative of the employee is directly related with his sense of belonging and confidence that his role is appreciated in the organisation. He has a stake in the organisation.
7. The views of the employee must also be taken seriously by the management as he is in the frontline and knows the pulse of the guests.

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